Shipping

*Shipping Update: We currently offer Free shipping throughout Greece & the rest of the European Union. We also offer free shipping on all orders over €250 for the rest of the world.


Please note that we cannot make deliveries to P.O. boxes.
All orders are delivered using the shipping methods provided by this website. We offer free worldwide shipping on orders over €250. You will receive a confirmation email from our website as soon as you have placed your order. You will then be notified via e-mail to your registered e-mail address when your order has been dispatched with tracking information for your package. If an order is placed on national holidays or weekends, it will be processed on the following working day.

MAKRI S.A. makes every effort to dispatch items within 10 working days, however we cannot guarantee specific delivery dates.

All our prices include the European VAT. All orders with shipping address located outside the EU are exempt of this tax and can use discount code TAXEXEMPT in the space provided at checkout, for your tax deduction to take effect. *Please note, if this coupon is used and the shipping address provided IS NOT located outside the EU, then your order will automatically be cancelled.

All our products are shipped from Greece. If you place an order and the shipping address provided is located outside the EU, then please keep in mind that import duties and taxes may incur by the local custom office upon the package’s arrival at the airport. We cannot determine beforehand what these duties will entail for each territory. For further information please contact your local tax authority.

*Please see below a table outlining shipping zones and rates:


Returns
Our policy lasts 7 days. If 7 days have gone by since you received your package, and you have not notified us with your request for a return, then unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it with the safety seal attached and in tact. It must also be in the original packaging.

We do not accept returns for refunds on pieces that are made-to-order. In some cases, we may accept to exchange it for another item. If the piece you ordered is not available in immediate stock then we will notify you by email that it will need to be made-to-order and await confirmation before proceeding with producing your piece. If we receive confIrmation that you would like to proceed with the order, then production will commence, alternatively a full refund will be applied automatically to your credit card or original method of payment.

We offer Free Worldwide shipping on all orders, however customers are responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your returned product to reach us may vary.

If you would like us to schedule the return for you, then please send us an email to customercare@ileanamakri.com quoting your order number and we will send you a quote for returning your item(s) and this amount will be deducted from your refund (usually between €25-€50 depending on your territory)*.

If you choose to return the item using another shipping method, we propose using a trackable shipping service like DHL or Fedex or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your item, please ship to the below address:

MAKRI SA
10 KALAMIOTOU street
Athens Greece 10560
T: +30 210 7251471

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@ileanamakri.com.

Sale & Discount items
Only regular priced items may be returned / refunded. We do not accept returns on items that are discounted or on sale.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@ileanamakri.com and send your item to:

MAKRI SA
10 KALAMIOTOU street
Athens Greece 10560
T: +30 210 7251471